Understanding the advantages of today’s unknown markets and the power of defining the spa culture for its community and beyond to meet those markets. This includes knowing your spas image and impression of your culture, organizing and redefining, restructuring your spa etiquette and language and knowing what makes a spa culture understandable and attractive to loyal staff and clients. Examples will be the differences between Medical, Botanical, Global Wellness and the Modern Lifestyle Day Spa leading into the discussion of the secrets of service to retail success with profit.

This class is complimentary with the purchase of your Premiere Orlando show pass! Get your show pass early and save. REGISTER NOW »

Need help purchasing your show pass? Please contact PremiereCustomerService@informa.com or call (800) 335-7469, 9am to 5pm ET, Monday – Friday.

Painting a Picture “she walks in for a massage at a well know and beautifully marketed Spa for the first time and from there not one polite request is obliged.” Learning how important one negative experience becomes the complete experience for the Client. Learn how to overcome and build upon completely redefining protocols. Learn to identify why your spa culture lacks support from the existing environment, professional, and retail products, troubleshooting practices, staff’s culture and does your staff and management speak the same mission. Leave with the tools to examine your entire spa’s impression and how to make changes and quickly shape and start new goals.

This class is complimentary with the purchase of your Premiere Orlando show pass! Get your show pass early and save. REGISTER NOW »

Need help purchasing your show pass? Please contact PremiereCustomerService@informa.com or call (800) 335-7469, 9am to 5pm ET, Monday – Friday.