A client relies on you to know what would best fit all of their features and in this class, Sherry will be talking about skin tone, eye color, personality, existing hair color, color tones, underlying pigment in the skin, verbiage, reading personality, body language and even the initial handshake.

The perfect client consultation include:

-          Physical features: texture, skin tone, eye color, natural level, desired level

-          Emotional factors: day to day life, exercise habits, how often they wash, style and blowdry

-          Photo for inspiration

The way to get your client to say yes to your execution:

-          Being confident in your ability as a stylist to understand what you are doing. Knowing the proper fundamentals of haircolor and hair care will give you the confidence to put your clients mind at ease. 

Are you missing your clients’ signals?

-          Body language: arms crossed, not interacting, short answers – they might be nervous! Having a new stylist can be scary especially if you’ve had a bad previous experience. Understanding and responding correctly to their language is important. 

How the consultation doesn’t end after 15 minutes – it’s the entire process:

-          In the end, if they are not happy it is important to keep your composure and not let it affect your emotions. Knowing and accepting that not everyone will always be happy and that you will make mistakes is the key to growing. Understand your mistakes and learn from them rather than have a poor attitude about the client.